Achieve scheduled maintenance: 7/21/19
Jul 21, 07:01 EDTCompleted - The scheduled maintenance has been completed.Jul 21, 00:01 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 16,...
View ArticleAchieve scheduled maintenance: 7/19/19
Jul 26, 09:00 EDTCompleted - The scheduled maintenance has been completed.Jul 26, 04:01 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 16,...
View ArticleAchieve Service Interruption
Aug 31, 18:04 EDTResolved - This incident has been resolved.Aug 31, 12:34 EDTMonitoring - Currently, all of our platforms are stable. Amazon Web Services continues to be engaged in ensuring recovery of...
View ArticleSlowness and Intermittent Errors on Assessments
Sep 9, 01:45 EDTResolved - All services have been restored and slowness has been corrected. Normal response times have been observed for several hours.Sep 8, 22:21 EDTIdentified - The root cause of the...
View ArticleAchieve Scheduled Maintenance: 10/3/19
Oct 3, 04:30 EDTCompleted - The scheduled maintenance has been completed.Oct 3, 03:15 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 2, 15:11...
View ArticleAchieve Scheduled Maintenance: 10/20/19
Oct 20, 07:00 EDTCompleted - The scheduled maintenance has been completed.Oct 20, 00:01 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 17,...
View ArticleAchieve Scheduled Maintenance
Oct 20, 09:00 EDTCompleted - The scheduled maintenance has been completed.Oct 20, 08:15 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 20,...
View ArticleIntermittent page load issues -- Associated with Amazon Web Services Outage
Dec 7, 20:06 ESTResolved - Amazon Web Services reports that all services are back online and our internal testing has confirmed that Achieve is back online and fully functional. Thank you for your...
View ArticleAchieve Scheduled Maintenance: 03/13/22
Mar 13, 08:00 EDTCompleted - The scheduled maintenance has been completed.Mar 13, 00:02 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 3,...
View ArticleOccasional Page Load Problems
May 17, 17:16 EDTResolved - All systems are back online and normal performance levels have been restored.May 17, 10:09 EDTIdentified - We have identified an issue that when some students are attempting...
View ArticleError Message in Achieve
Jul 17, 22:15 EDTResolved - This incident has been resolved. We continue to monitor performance to ensure assessments continue to function as designed.Jul 17, 22:00 EDTMonitoring - Our team has...
View ArticleUnable to access eBook in Achieve
Jul 22, 23:00 EDTResolved - We are currently investigating an issue where students are receiving a "Sign In Error" message when trying to access an eBook within their course. This is being observed by...
View ArticleCourseware Edits Processing Slowly
Aug 31, 19:53 EDTResolved - The fix has been deployed and the system is working as expected. All changes that have been made have been processed and should be reflected in Courseware.Aug 31, 18:05...
View ArticleDelayed processing of grades
Sep 13, 11:00 EDTResolved - There was a momentary delay in the processing of grades that our technology team identified around 11am. This has been resolved and all grades have been processed. Customers...
View ArticleAssessment Performance Degradation
Oct 13, 17:00 EDTResolved - Our product team identified an assessment performance degradation around 5 PM Eastern time yesterday, and the system was restored just before 6 PM. During this time, users...
View ArticleMacmillan Student Store order fulfillment delay
Jan 17, 15:53 ESTResolved - We are no longer experiencing a delay in processing orders on Student Store. All orders are being fulfilled within normal processing timeJan 13, 14:36 ESTMonitoring - We are...
View ArticleScheduled Achieve Downtime: April 8, 2023
Apr 8, 11:00 EDTCompleted - The scheduled maintenance has been completed.Apr 8, 08:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 30, 14:47...
View ArticleAmazon Web Services (AWS) service degradation
Jun 14, 08:50 EDTResolved - Amazon reported at 6:42 PM ET on 6/13/23 that their services have been restored. All Achieve systems are back to normal operation.Jun 13, 16:11 EDTInvestigating - Amazon Web...
View ArticleAchieve Scheduled Maintenance - Assessments: June 25, 2023
Jun 25, 07:01 EDTCompleted - The scheduled maintenance has been completed.Jun 25, 00:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 15,...
View ArticleScheduled Achieve Downtime: July 27, 2023
Jul 27, 09:00 EDTCompleted - The scheduled maintenance has been completed.Jul 27, 06:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 20,...
View ArticleAchieve Scheduled Maintenance - Custom Question Authoring: 9/6/23
Sep 6, 05:00 EDTUpdate - The scheduled maintenance has been completed.Sep 6, 05:00 EDTCompleted - The scheduled maintenance has been completed.Sep 6, 00:01 EDTIn progress - Scheduled maintenance is...
View ArticleUnable to access courses (Failed to get template from sever)
Oct 17, 13:12 EDTResolved - This issue should be resolved as of this morning.Oct 13, 10:53 EDTIdentified - The team has identified the issue and is working to implement a permanent fix. If you are...
View ArticleAchieve Scheduled Maintenance - Assessments: November 5, 2023
Nov 5, 07:00 ESTCompleted - The scheduled maintenance has been completed.Nov 5, 00:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 25, 09:20...
View ArticleAchieve Scheduled Maintenance - High School Users: April 16, 2024
Apr 16, 06:30 EDTCompleted - The scheduled maintenance has been completed.Apr 16, 04:30 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 12,...
View ArticleAchieve Scheduled Maintenance - Assessments: May 5, 2024
THIS IS A SCHEDULED EVENT May 5, 00:00 - 07:00 EDTApr 22, 10:25 EDTScheduled - Assessments in Achieve will be unavailable during a routine maintenance downtime window from 12:00 am ET until 7:00 am ET...
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